What types of case studies does OutProsys have?

OutProsys has case studies across medical, claims processing, transport, insurance, retail, market research, finance, BPO and education. These case studies show how different organisations use OutProsys to process large volumes of documents, forms, records, images, survey data, claims files and AI-flagged events. The industries may differ, but the core need is usually the same: data must be captured, validated and returned accurately, securely and on time.

What do OutProsys case studies usually show?

OutProsys case studies usually show how a client moved from a slow, costly or manual process to a more structured outsourced data processing workflow. Most examples focus on practical business outcomes such as faster turnaround, better data accuracy, reduced internal workload, lower processing costs, improved quality control or the ability to handle large volumes without adding permanent internal staff.

Can OutProsys handle medical data processing workflows?

Yes. OutProsys can support medical and healthcare data processing workflows where accuracy, confidentiality and turnaround time are important. Medical workflows may include handwritten case sheets, scanned forms, patient records, invoices or other healthcare-related documents. These often require human validation because unclear handwriting, missing fields or inconsistent document formats can make fully automated processing unreliable.

Can OutProsys support claims processing and insurance workflows?

Yes. OutProsys can support claims processing and insurance workflows by capturing, extracting and validating information from claims documents, application forms, emails, supporting records and case files. This can help insurers, claims handlers and legal or financial service providers reduce manual admin, improve turnaround times and create cleaner data for assessment, reporting or system integration.

How does OutProsys support transport and logistics clients?

OutProsys can support transport and logistics clients with workflows such as driver event review, tachograph-related processing, manifests, driver logs, delivery documents and other operational records. A strong example is human review of AI-flagged transport safety events. AI can identify possible issues such as fatigue, risky driving or speeding, but trained human validation helps confirm whether the event is accurate before the data is used for operational or safety decisions.

Can OutProsys manage high-volume retail form processing?

Yes. OutProsys can support retailers with high-volume processing for loyalty applications, customer enrolment forms, competition entries, supplier documents, till slips, delivery records and other operational paperwork. Retail workflows often involve large volumes, tight deadlines and the need for accurate customer or transaction data. OutProsys can help convert this information into structured digital data that can be used by internal systems, call centres, finance teams or customer service teams.

Does OutProsys support market research and survey data capture?

Yes. OutProsys can support market research companies and research teams that need to process paper surveys, digital responses, fieldwork forms, employee surveys or other research records. These projects often require clean, accurate data because the final outputs are used for analysis and reporting. OutProsys can help capture and validate survey responses so researchers spend less time cleaning data and more time working with the results.

Can OutProsys support financial services and membership data processing?

Yes. OutProsys can support financial services, membership organisations and administration teams with data capture and validation for application forms, membership records, ID documents, policy files, invoices and other structured or semi-structured documents. These workflows often require accuracy, auditability and secure handling because the processed data may feed into billing, compliance, customer records or internal business systems.

Can OutProsys work as a processing partner for BPO or service bureau businesses?

Yes. OutProsys can act as a processing partner for BPO providers, service bureaus and organisations that already manage outsourced workflows but need additional capacity, specialist skills or offshore processing support. This is useful when a provider needs to scale without overloading its internal team, improve processing turnaround, reduce costs or add human validation to workflows that cannot be handled reliably by software alone.

How can a business know if its project could become an OutProsys case study?

A project is usually a good fit if it involves repeated or high-volume processing of documents, forms, records, emails, images, videos or other data that needs to be captured, validated and returned in a structured format. The strongest-fit projects are those where turnaround time, accuracy, cost control or processing capacity has a clear business impact. If a workflow is too slow, too manual, too expensive or too dependent on overstretched internal staff, OutProsys may be able to design a better processing solution.

ER24: 1.8 million+ emergency case sheets digitised since 2012

Logistics, Medical

ER24: 1.8 million+ emergency case sheets digitised since 2012

High-reliability data solution for critical emergency medical records since 2012.

1.8m+

records processed

250,000+

case sheets a year

13+ yrs

trusted partnership

50+

emergency bases

ER24 is a premier private emergency medical provider with 50+ bases across South Africa.

The Challenge

Processing 250,000+ handwritten case sheets annually from remote locations, while ensuring field-level accuracy and web-based accessibility.

The Solution

Used depot scanning with secure SFTP uploads, a blind double-capture verification process, and full failover infrastructure.

The Impact

Enabled daily validated ERP data imports, created a searchable web archive, and guaranteed service continuity since 2012.

It’s been an honour working with the OutProsys team. Their willingness to assist and the quality of their work never goes unseen. Thank you for your incredible support!

ER24

Common Questions

How does OutProsys keep handwritten capture accurate at this volume?

Every handwritten document is captured independently by two separate operators, our Double Capture method, which achieves a verified accuracy rate above 98% on handwriting that automated OCR alone cannot read reliably.

How is sensitive data protected?

OutProsys is ISO 9001:2015 certified and complies with both POPIA (South Africa) and GDPR (UK and EU). Work happens in a controlled facility with strict access policies, and data is returned over secure, encrypted channels.

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